If you need help with anything - how to questions, bug reports, feature requests, account questions or concerns - we're here for you. Here's a quick guide on how to open a ticket, view your tickets, and when we're available:
You have two options to open a ticket:
The support portal method is more robust - you can define a priority, for example - so we generally recommend that route. However if you're in a situation where email is easier, absolutely feel free to use that option as often as needed.
If you're logged in, you can also view your existing tickets in the Requests/Activities area of Support Portal:
We are online and available from 9 a.m. to 6 p.m. Pacific time, Monday through Friday.
Our Support Policy goes into deeper detail on our processes, including more elaboration on ticket priority and type definitions; we highly recommend reviewing it at your earliest convenience.