Gateway Installation Precheck

Prior to installing your gateway, whether it’s our on-prem hardware option or our virtualized software gateway, we will need to know a little bit about your network. Below is a brief list of questions that will help us configure our side to best work with your side. If you don’t know the answer, you can skip it and move on to the next; we can sync with you to figure out any missing pieces later.

Initial Questions:

Gateway to Cloud

• Will you use DHCP (dynamic or reserved) for the gateway’s WAN/cloud facing port or will you need a static IP assigned to the gateway?
• Is outbound port 443 open on your network?
• Does your firewall have destination IP/hostname restrictions, and if so, are you able to allow our destination hostnames? (FQDN ACLs)

Gateway to On-Premises Devices

• Do you plan to deploy a physical (Mapped provided) gateway or make use of a virtualized gateway (View Secure Edge [IoTium], Azure Stack Edge, Kubernetes, Docker, VMWare ESXi, etc)?
• Does the BMS network have access to the Internet, or is it isolated?
• Will you use DHCP (dynamic or reserved) for the gateway’s LAN/devices facing port or will you need a static IP assigned to the gateway?
• Are all devices and controllers visible to a single network, either directly or through VLAN trunking at the switch? If not, multiple gateways may be required.
• Do you use custom ports for any on-premises control network protocols? For example, BACnet on a port other than 47808, C-Bus (CNI) on a port other than 10001, KNX on a port other than 3671, etc.
• Do you have any port filtering or port authentication in place, such as Dot1q?
• If using BACnet protocol, do you make use of BACnet/IP Broadcast Management Devices (BBMDs)? If so, can you provide the BBMD IP address here?
• Can you provide a network diagram showing IP and serial devices?
• If using a hardware gateway, will the gateway be housed in close proximity to the network switches/routers?

Additional Notes:

• If using a hardware gateway, we have a SIM card installed as a fallback method should other connectivity options fail, allowing remote reconfiguration when static IP assignments go wrong.

• Please be aware, Mapped can only see devices visible to the IP network. If a device is not visible to the IP network, it may be possible to explore serial port connectivity options as an alternative.